INC-1007 / INCIDENT DETAIL
Search requests returning HTTP 502
Detected 13 Sep 2026, 06:06 UTC
HIGHRESOLVEDPRODUCTION
SLA
Demo SLA policy
Target2 hours
Elapsed / resolution1 hour 6 minutes
Target time13 Sep 2026, 08:06 UTC
ResultWithin SLA
LIFECYCLE
Incident status rules
Incident Lifecycle
INCIDENT INFORMATION
ApplicationDocument Search Service APP-SEARCH
Created byadmin
EnvironmentPRODUCTION
Assigned toUnassigned
Detected13 Sep 2026, 06:06 UTC
Resolved13 Sep 2026, 07:12 UTC
Description
A subset of search requests receive HTTP 502 responses from the application gateway. Failures appear to correlate with longer-running search queries.
ACTIVITY
Incident history
HTTP 502 responses observed during longer-running search requests.admin · 13 Sep 2026
Gateway timeout configuration compared with observed search response times.admin · 13 Sep 2026
Search gateway timeout configuration adjusted and error responses returned to normal.admin · 13 Sep 2026
COLLABORATION
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AUDIT TRAIL
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AI INCIDENT ANALYSIS
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What is happening?Request lifecycle
- Browser requested the selected incident
- Django loaded the incident from PostgreSQL
- Django loaded the related application
- Django loaded incident activity
- Django rendered the incident detail page
Database writesNone