INC-1011 / INCIDENT DETAIL
Unexpected session expiration
Detected 17 Sep 2026, 05:11 UTC
MEDIUMINVESTIGATINGPRODUCTION
SLA
Demo SLA policy
Target8 hours
Elapsed / resolution37 days 7 hours 59 minutes
Target time17 Sep 2026, 13:11 UTC
ResultBreached by 36 days 23 hours 59 minutes
LIFECYCLE
Incident status rules
Incident Lifecycle
INCIDENT INFORMATION
ApplicationIdentity Service APP-AUTH
Created byadmin
EnvironmentPRODUCTION
Assigned toUnassigned
Detected17 Sep 2026, 05:11 UTC
ResolvedNot resolved
Description
Some users are being returned to the login page earlier than expected. Initial investigation indicates inconsistent session lifetime handling between application nodes.
ACTIVITY
Incident history
Users reported unexpected session expiration during normal portal use.admin · 17 Sep 2026
Investigation started on session configuration between application nodes.admin · 17 Sep 2026
Session behaviour differs between requests routed to different application instances.admin · 17 Sep 2026
COLLABORATION
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ASSIGNMENT
Ownership
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AUDIT TRAIL
Structured audit history
No audit records exist for this legacy incident.
AI INCIDENT ANALYSIS
Advisory analysis
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What is happening?Request lifecycle
- Browser requested the selected incident
- Django loaded the incident from PostgreSQL
- Django loaded the related application
- Django loaded incident activity
- Django rendered the incident detail page
Database writesNone