{"count":16,"next":null,"previous":null,"results":[{"id":20,"incident_number":"INC-1016","title":"test","description":"..","application":{"id":1,"code":"APP-PORTAL","name":"Project Portal","description":"Project document management and information sharing application.","owner_team":"Application Management","status":"OPERATIONAL"},"created_by":"test","priority":"LOW","status":"NEW","environment":"TEST","detected_at":"2026-09-21T01:04:03.611908Z","resolved_at":null,"sla":{"target":"2 days","within_sla":false,"elapsed":"33 days 12 hours 4 minutes"}},{"id":19,"incident_number":"INC-1015","title":"Monitoring alert: DATABASE health check failed","description":"Automated monitoring detected a failed health check for DATABASE.\n\nMonitoring service: DATABASE\nRequest ID: REQ-20260921-9741DE","application":{"id":3,"code":"APP-AUTH","name":"Identity Service","description":"Authentication and identity integration service.","owner_team":"Platform Services","status":"OPERATIONAL"},"created_by":"admin","priority":"CRITICAL","status":"NEW","environment":"PRODUCTION","detected_at":"2026-09-21T01:03:33.852905Z","resolved_at":null,"sla":{"target":"30 minutes","within_sla":false,"elapsed":"33 days 12 hours 5 minutes"}},{"id":11,"incident_number":"INC-1014","title":"Authentication service health check warning","description":"The identity service health check reports elevated response times. Authentication remains available, but the trend requires investigation before it develops into a service outage.","application":{"id":3,"code":"APP-AUTH","name":"Identity Service","description":"Authentication and identity integration service.","owner_team":"Platform Services","status":"OPERATIONAL"},"created_by":"admin","priority":"HIGH","status":"NEW","environment":"PRODUCTION","detected_at":"2026-09-20T05:32:00Z","resolved_at":null,"sla":{"target":"2 hours","within_sla":false,"elapsed":"34 days 7 hours 37 minutes"}},{"id":3,"incident_number":"INC-1013","title":"Portal response time increased after deployment","description":"Average response time increased shortly after deployment version 2.15.0. No complete outage has been observed, but users report slower navigation between project pages.","application":{"id":1,"code":"APP-PORTAL","name":"Project Portal","description":"Project document management and information sharing application.","owner_team":"Application Management","status":"OPERATIONAL"},"created_by":"admin","priority":"HIGH","status":"INVESTIGATING","environment":"PRODUCTION","detected_at":"2026-09-19T06:14:00Z","resolved_at":null,"sla":{"target":"2 hours","within_sla":false,"elapsed":"35 days 6 hours 55 minutes"}},{"id":7,"incident_number":"INC-1012","title":"Document metadata update delayed","description":"Changes to document metadata are stored successfully, but the updated information can take several minutes to become visible in search results.","application":{"id":2,"code":"APP-SEARCH","name":"Document Search Service","description":"Search and indexing service used by the document management platform.","owner_team":"Platform Services","status":"WARNING"},"created_by":"admin","priority":"LOW","status":"NEW","environment":"PRODUCTION","detected_at":"2026-09-18T11:27:00Z","resolved_at":null,"sla":{"target":"2 days","within_sla":false,"elapsed":"36 days 1 hour 42 minutes"}},{"id":1,"incident_number":"INC-1001","title":"Document search response time increased","description":"Search requests have become slower than normal following a recent indexing cycle.","application":{"id":2,"code":"APP-SEARCH","name":"Document Search Service","description":"Search and indexing service used by the document management platform.","owner_team":"Platform Services","status":"WARNING"},"created_by":null,"priority":"HIGH","status":"INVESTIGATING","environment":"PRODUCTION","detected_at":"2026-09-18T09:12:00Z","resolved_at":null,"sla":{"target":"2 hours","within_sla":false,"elapsed":"36 days 3 hours 57 minutes"}},{"id":2,"incident_number":"INC-1002","title":"Project Portal authentication failures","description":"A number of users were unable to authenticate during a short service interruption.","application":{"id":1,"code":"APP-PORTAL","name":"Project Portal","description":"Project document management and information sharing application.","owner_team":"Application Management","status":"OPERATIONAL"},"created_by":null,"priority":"CRITICAL","status":"RESOLVED","environment":"PRODUCTION","detected_at":"2026-09-17T14:05:00Z","resolved_at":"2026-09-17T14:43:00Z","sla":{"target":"30 minutes","within_sla":false,"elapsed":"38 minutes"}},{"id":12,"incident_number":"INC-1011","title":"Unexpected session expiration","description":"Some users are being returned to the login page earlier than expected. Initial investigation indicates inconsistent session lifetime handling between application nodes.","application":{"id":3,"code":"APP-AUTH","name":"Identity Service","description":"Authentication and identity integration service.","owner_team":"Platform Services","status":"OPERATIONAL"},"created_by":"admin","priority":"MEDIUM","status":"INVESTIGATING","environment":"PRODUCTION","detected_at":"2026-09-17T05:11:00Z","resolved_at":null,"sla":{"target":"8 hours","within_sla":false,"elapsed":"37 days 7 hours 58 minutes"}},{"id":8,"incident_number":"INC-1010","title":"Search index storage usage above threshold","description":"Available storage for the search index dropped below the configured warning threshold. The service remains operational but additional capacity is required.","application":{"id":2,"code":"APP-SEARCH","name":"Document Search Service","description":"Search and indexing service used by the document management platform.","owner_team":"Platform Services","status":"WARNING"},"created_by":"admin","priority":"MEDIUM","status":"WAITING","environment":"PRODUCTION","detected_at":"2026-09-16T08:22:00Z","resolved_at":null,"sla":{"target":"8 hours","within_sla":false,"elapsed":"38 days 4 hours 47 minutes"}},{"id":4,"incident_number":"INC-1009","title":"Scheduled document synchronization did not complete","description":"The overnight synchronization process stopped before all configured project repositories had been processed. No source documents were lost.","application":{"id":1,"code":"APP-PORTAL","name":"Project Portal","description":"Project document management and information sharing application.","owner_team":"Application Management","status":"OPERATIONAL"},"created_by":"admin","priority":"MEDIUM","status":"RESOLVED","environment":"PRODUCTION","detected_at":"2026-09-15T03:44:00Z","resolved_at":"2026-09-15T05:19:00Z","sla":{"target":"8 hours","within_sla":true,"elapsed":"1 hour 35 minutes"}},{"id":13,"incident_number":"INC-1008","title":"Expired application integration certificate","description":"An internal integration certificate reached its expiry date and caused authenticated requests between the portal and identity service to fail.","application":{"id":3,"code":"APP-AUTH","name":"Identity Service","description":"Authentication and identity integration service.","owner_team":"Platform Services","status":"OPERATIONAL"},"created_by":"admin","priority":"CRITICAL","status":"CLOSED","environment":"PRODUCTION","detected_at":"2026-09-14T03:18:00Z","resolved_at":"2026-09-14T04:03:00Z","sla":{"target":"30 minutes","within_sla":false,"elapsed":"45 minutes"}},{"id":9,"incident_number":"INC-1007","title":"Search requests returning HTTP 502","description":"A subset of search requests receive HTTP 502 responses from the application gateway. Failures appear to correlate with longer-running search queries.","application":{"id":2,"code":"APP-SEARCH","name":"Document Search Service","description":"Search and indexing service used by the document management platform.","owner_team":"Platform Services","status":"WARNING"},"created_by":"admin","priority":"HIGH","status":"RESOLVED","environment":"PRODUCTION","detected_at":"2026-09-13T06:06:00Z","resolved_at":"2026-09-13T07:12:00Z","sla":{"target":"2 hours","within_sla":true,"elapsed":"1 hour 6 minutes"}},{"id":5,"incident_number":"INC-1006","title":"Large document upload fails","description":"Uploads larger than approximately 100 MB fail before the document reaches the application. Smaller files are uploaded successfully.","application":{"id":1,"code":"APP-PORTAL","name":"Project Portal","description":"Project document management and information sharing application.","owner_team":"Application Management","status":"OPERATIONAL"},"created_by":"admin","priority":"MEDIUM","status":"WAITING","environment":"PRODUCTION","detected_at":"2026-09-12T10:38:00Z","resolved_at":null,"sla":{"target":"8 hours","within_sla":false,"elapsed":"42 days 2 hours 31 minutes"}},{"id":14,"incident_number":"INC-1005","title":"Users intermittently unable to log in","description":"Authentication requests occasionally return an unexpected error. Retrying the login normally succeeds, but the failure rate is above the normal baseline.","application":{"id":3,"code":"APP-AUTH","name":"Identity Service","description":"Authentication and identity integration service.","owner_team":"Platform Services","status":"OPERATIONAL"},"created_by":"admin","priority":"HIGH","status":"RESOLVED","environment":"PRODUCTION","detected_at":"2026-09-11T04:52:00Z","resolved_at":"2026-09-11T05:26:00Z","sla":{"target":"2 hours","within_sla":true,"elapsed":"34 minutes"}},{"id":10,"incident_number":"INC-1004","title":"Document indexing queue falling behind","description":"The document indexing queue is processing items slower than normal. Newly uploaded documents are visible in the portal but are temporarily missing from search results.","application":{"id":2,"code":"APP-SEARCH","name":"Document Search Service","description":"Search and indexing service used by the document management platform.","owner_team":"Platform Services","status":"WARNING"},"created_by":"admin","priority":"HIGH","status":"INVESTIGATING","environment":"PRODUCTION","detected_at":"2026-09-10T07:17:00Z","resolved_at":null,"sla":{"target":"2 hours","within_sla":false,"elapsed":"44 days 5 hours 52 minutes"}},{"id":6,"incident_number":"INC-1003","title":"Database connection pool exhausted","description":"The application reached the configured PostgreSQL connection limit. New requests started failing intermittently during a period of increased activity.","application":{"id":1,"code":"APP-PORTAL","name":"Project Portal","description":"Project document management and information sharing application.","owner_team":"Application Management","status":"OPERATIONAL"},"created_by":"admin","priority":"CRITICAL","status":"RESOLVED","environment":"PRODUCTION","detected_at":"2026-09-09T05:41:00Z","resolved_at":"2026-09-09T06:34:00Z","sla":{"target":"30 minutes","within_sla":false,"elapsed":"53 minutes"}}]}